Privacy Policy

Last updated: July 2026

1. Who we are

Concero is a cloud desktop service provider based in Toronto, Ontario, Canada. We provide cloud-hosted Windows desktops and managed IT services to small and medium businesses. References to "Concero," "we," "us," or "our" in this policy refer to Concero and its services.

2. Information we collect

We collect information you provide directly to us, such as:

  • Contact information (name, work email, phone number) when you request a demo or contact us
  • Company information (company name, team size) to provide accurate quotes
  • Account credentials and usage data when you use the Concero service
  • Payment information processed securely through our payment provider (we do not store card details)

3. How we use your information

We use the information we collect to:

  • Respond to demo requests and provide quotes
  • Provide, maintain, and improve the Concero service
  • Send service updates and security notifications
  • Comply with legal obligations

We do not sell your personal information to third parties.

4. Data storage and security

Your data is stored on infrastructure certified to ISO 27001 and SOC 2 standards. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We maintain regular backups and conduct annual security audits.

5. Your rights

Under PIPEDA (Canada) and applicable privacy laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications

To exercise any of these rights, contact us at privacy@concero.cloud.

6. Cookies

This website uses essential cookies only — session management and basic analytics. We do not use advertising cookies or share data with ad networks. You can disable cookies in your browser settings without affecting the core functionality of this website.

7. Contact

For privacy-related questions or requests, contact our Privacy Officer at privacy@concero.cloud or by mail at Concero, Toronto, Ontario, Canada.